Warranty and Risks

At Autoproject we strive to get our customers the highest grade and best quality cars available in the Japanese market. This is one of the major reasons we implemented a pre inspection like no other agent in Australia. Other than the hundreds of photos and basic auction report, our inspection will also include an unbiased report issued by a qualified mechanic.Even though our inspections minimize and eliminate most of the risks associated with importing a car we still cannot guarantee that we will be able to point out every minor detail of the car.

Once a car is identified as a potential purchase we have our inspectors look at it on site. Most of the cases they are unable to have the car inspected on a hoist or in their work shop and therefore have to use their experience/knowledge and tools they have with them. Due to this we are unable to request them to have major tests conducted on the cars bought from auctions.

This in some instances can mean that the car may not arrive in the exact condition portrayed by the inspection report and auction report. While this does not happen often, any major differences in the condition of the car will be handled on a case to case basis.

How ever to minimize risks further to our customers, all cars directly imported through us include

  • 12 months Platinum warranty plan for your peace of mind.
  • We also offer 100% money back guarantee on all cars imported through us if they do not arrive in the exact condition as portrayed by the inspection report, pictures provided and auction report.

 

Refund policy

With all our customers, we request a certain time frame to find your desired car, if we are unable to locate a car within this timeframe we will be glad to have your deposit refunded in full. However note that a change of mind after a car has been purchased from Japan will not merit a refund of the deposit and any other charges that we may have to incur will be the customer’s liability.

If you change your mind halfway through a search,you are entitled to a refund minus a sourcing fee of $200 dollars as long as a vehicle has not already been purchased.

Please note that time frames for location of cars can vary on several factors including requested make and model of car, time of year, market demand/supply and exchange rates etc.

Learn more about the import process TYPICAL PRICES